Privacy Policy

Privacy Policy

Effective Date: [30 December 2024]

Sell Motorbike (“we,” “us,” or “our”) is committed to protecting your privacy in compliance with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs). This Privacy Policy explains how we collect, use, disclose, and protect your personal information and your rights regarding that information.

1. Information We Collect

We collect personal information that is necessary to provide our services, improve your experience, and comply with legal obligations. The information we collect includes:

Personal Information

• Name
• Contact details (email address, phone number, postal address)
• Details about your motorbike (make, model, year, condition, and photographs if provided)
• Information you provide in forms, emails, or phone communications

Non-Personal Information

• Browser type and version
• IP address
• Device information
• Website usage data through cookies and analytics tools

We collect this information directly from you when you interact with us through our website, phone, email, or other communication methods.

2. How We Use Your Information

Your personal information is used to:

• Process and respond to your inquiries and requests
• Provide accurate motorbike valuations and cash offers
• Facilitate the sale of your motorbike, including free pick-up services
• Communicate updates, offers, and important notifications
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements

We will not use your personal information for any purposes other than those outlined here unless we have your explicit consent.

3. Disclosure of Information

We may disclose your personal information to:

• Service providers or contractors who assist us in delivering our services, such as payment processors, logistics providers, and IT support
• Regulatory authorities or law enforcement when required by law
• Third parties in connection with a sale, merger, or acquisition of our business

We will not sell, rent, or share your personal information with third parties for marketing purposes without your consent.

4. Storage and Security

We take reasonable steps to protect your personal information from misuse, interference, unauthorized access, or disclosure. Our safeguards include:

• Encryption and secure storage of digital data
• Access controls and authentication protocols
• Staff training on privacy best practices

Despite our efforts, no data transmission or storage system can be guaranteed as fully secure. If you believe your personal information has been compromised, contact us immediately.

5. Accessing and Correcting Your Information

You have the right to:

• Request access to your personal information held by us
• Request corrections to ensure your information is accurate, complete, and up-to-date

To make a request, contact us using the details provided below. We will respond to your request within a reasonable timeframe in compliance with the Australian Privacy Principles.

6. Cookies and Website Analytics

Our website uses cookies and similar technologies to enhance user experience and analyze traffic. Cookies are small text files stored on your device.

We collect non-identifiable data through cookies, such as browsing behaviour and site interactions. This data helps us improve our website’s performance and usability.

You can disable cookies in your browser settings, but doing so may impact your experience on our website.

7. Third-Party Links

Our website may contain links to external websites. These third-party websites are not governed by this Privacy Policy. We encourage you to review the privacy policies of any external sites you visit.

8. Cross-Border Data Transfers

We do not transfer personal information outside of Australia unless required by law or if you provide explicit consent.

9. Retention of Information

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations, resolve disputes, or enforce agreements.

10. Complaints and Disputes

If you believe we have breached the Australian Privacy Principles or this Privacy Policy, you can file a complaint by contacting us.

Complaint Process

1. Submit your complaint via email or phone using the contact details below.
2. We will acknowledge your complaint within [60 Hours].
3. We will investigate and respond to your complaint within a reasonable timeframe, usually within 30 days.

If you are unsatisfied with our response, you can complain to the Office of the Australian Information Commissioner (OAIC).

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The updated policy will be available on our website with the effective date clearly displayed.

Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Phone: 0493 825 076
Email: quote@sellmotorbike.com.au

This Privacy Policy complies with the Australian Privacy Act 1988 and the Australian Privacy Principles (APPs).